All orders are shipped via an express service UK and worldwide.
Goods are usually despatched within 24 hours of receiving the order. For example, if we receive your order at 11am on a Tuesday, your order will be despatched for delivery on Wednesday. If we receive your order at 14:00 on a Friday your order will be despatched the following Monday for delivery Tuesday. Our warehouse is closed weekends and all bank holidays.
Clothing and Footwear may take longer but most are sent within 24 hours.
United Kingdom – Orders over £75.00 - Free
Orders under £50.00 - £4.50
A charge of £10 maybe added for addresses outside UK Mainland.
Rest of the World – Orders over £150.00 – Free
Orders under £150.00 –
USA - £-10.00
Canada - £20.00
Europe - £20.00
Australia - £25.00
Rest of World - £25.00
Delivery addresses outside of the UK maybe subject to Customs delays beyond our control.
If your territory is defined by our courier companies as remote and incurs a surcharge, we reserve the right to add the further charge or cancel the order. If this happens we will contact you in the first instance.
Tax and Duties – Your order may incur customs import duties and taxes if your order is being delivered to a destination outside of the UK. You must meet any additional Tax and Duty charges. These vary from country to country. We recommend you contact your local customs office for further information.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, or there is a delay with authorisation we will not be liable for non-delivery or if despatch of the goods takes longer than the time given above.
Our courier partners – FedEx, DHL, APC and UPS.
What if I am out when my delivery arrives?
To receive a text message with your delivery slot update from any of our couriers please leave us a mobile number. You should also receive an email update. This will probably go into your Spam folder. If you do miss the courier you will be able to use the information on the text/email to arrange for your order to be redelivered. Feel free to contact us if there are any problems.
Why I didn’t receive a delivery note/invoice with my order?
To keep our carbon foot print low when we despatch your order on our system you will receive the despatch note as an email. Please retain this for your records.
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